Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing their item(s), if you have other questions, please just send it to support@diindo.com

Registration

Do I Need To Register Before Placing An Order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click Here to register.

Why Should I Become A Registered User?
  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
  • You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
How Do I Reset My Password?

Please Click Here to reset your password.

How Do I Change My Account Information?

As soon as you Sign In to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

Please Click Here to contact our Customer Service Team or via WhatsApp (+51) 923275801.

Ordering

Can I Order By Phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click Here to shop.

Is My Privacy And Personal Information Secure On Your Site?

Shopping on our site is safe and secure. Please Click Here to view the full details on how we protect your privacy and personal information.

What Kinds Of Payment Methods Do You Accept?

We accept the following forms of payment:

  • Visa
  • Master Card
  • American Express
  • Diners Club
  • PayPal
Can I Modify Or Cancel My Order?

Yes, you can! After your order have been placed you will only have 3 hours to cancel or make any modification to your order. If you are unable to make the changes in your account please contact us Here or send a message to our Whatsapp (+51) 930224942.

How Do I Check On The Status Of My Order?
  • You may view the status of your order by logging into your DiindO! account and clicking on Orders. Click Here to check on that status of your order.
  • Click on Track Your Order at the top or footer of the page. Make sure to have the order # and email address available.
  • Confirmations are sent via email within 24-72 hrs when
  1. Your order has been received or;
  2. Your shipment has been processed, based on the valid email address provided to us.
  • If you did not receive any confirmation emails, please check your email spam filter.
  1. Add us to your email contacts.
  2. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
  • Please allow 24 to 72 hours for your order status to change.
Why Was My Order Cancelled?
  • DiindO! was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
  • If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
  • If you still need assistance please contact us by email through the Contact Us link.
I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

Please Click Here to contact our Customer Service Team or via WhatsApp (+51) 930224942.

Shipping

What Courier Will Be Used For The Delivery

The courier service actually depends on our fulfilment center. This is because our product is sourced from different countries to ensure that you get the best price for it. Courier services vary from country to country . Without a strong business establishment with the courier service we are unable to obtain cheaper rates thus in terms of speed we would lose to global marketplaces such as Amazon and so forth.

However, we would still ensure that you receive your package and provide insurance on your package in case of missing and lost package.

I ordered more than 1 item, and i have only received one item, why is that?

We do our best to reduce cost on your end so that you don’t have to pay high taxes/premiums to get your items ! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

How long is the shipping time ?

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 7-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-60 Business days

*This doesn’t include our 7-14 days processing time.

For more information please visit our Shipping & Delivery page.